I'm on the phone with Microsoft right now, and suspected that the forced English from 'Michelle' was in fact someone in a call center in Delhi or Bangalore who had been given a crash course in formal American English.
However, when I asked 'Michelle' where she was located, she replied,
"I'm sorry, sir. I am not allowed to disclose that information."
At which point, she transferred me to a more senior member of her call center named "Bill."
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